B2B Terms and Conditions

A customer who acts as a consumer in relation to the seller has the right to withdraw from the contract without giving any reason within 14 days from the date of receipt of the goods, this period being deemed to be observed if the notice of withdrawal was sent to the seller no later than on the last day of the period. The goods shall be deemed to have been taken over by the customer at the moment when the customer or a third party designated by the customer, with the exception of the carrier, has taken over all parts of the ordered goods, or if:

a) goods ordered by the customer in a single order are delivered separately, the moment of acceptance of the goods which were delivered last,

b) deliver goods consisting of several parts or pieces, at the moment of receipt of the last part or the last piece,

c) delivers the goods repeatedly over a specified period, at the time of acceptance of the goods delivered.

The customer shall exercise his right to withdraw from the contract in writing at the address of the Seller's registered office indicated above or by e-mail at objednavky@b2b.bdshop.sk. The Customer is entitled to withdraw from the contract using the form attached as Annex 1 to these terms and conditions. In the event that the customer exercises his right to withdraw from the contract, he shall return the goods to the seller, either in person or by sending them to the address of the seller's registered office indicated above or in another manner agreed in advance with the seller, no later than 7 days from the date on which he exercised his right to withdraw from the contract. The goods must not show signs of use and must be sent to the seller together with the original purchase receipt, complete accessories, documentation, packaging, etc. Within the withdrawal period, the customer has the right to unpack the goods and inspect them in a similar way as usual when buying in a traditional bricks-and-mortar shop, i.e. he does not have the right to start using the goods and return them to the seller after a few days. If the goods show signs of damage or use, or the goods are not complete, the seller reserves the right not to accept the return of such goods;

Upon withdrawal, the customer shall bear the cost of returning the goods to the seller.

The Seller undertakes to refund to the Customer all payments received from the Customer under or in connection with the Contract without undue delay, and no later than 14 days from the date of return of the Goods, in the same manner as was used by the Customer to pay for the Goods, unless otherwise agreed between the Customer and the Seller. Notwithstanding the foregoing, the Seller shall not be obliged to refund the price and other costs to the Customer before the Goods are delivered to the Customer;

The customer is not entitled to withdraw from a contract the subject of which is the sale of goods enclosed in protective packaging which is not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery.

Article 7

Returns Policy

The customer is required to visually inspect the goods immediately upon and after receipt. The customer is entitled not to accept the goods if there is visible mechanical damage to the goods or their packaging apparently caused by transport or if the goods are incomplete. In this case, the customer is obliged to draw up a damage/complaint report with the driver concerned or refuse to accept the shipment. Mechanical damage to the product in intact packaging must be reported immediately after receipt of the shipment and the product must not be used. Later claims of this nature will not be accepted with regard to the carrier's claim policy;

In the event of a claim, the usual claims procedure set out in the Seller's Customer Complaints Policy shall apply. The customer may exercise the right to repair the defective goods at the seller by sending the product to DCL Logistics, Vinohrady nad Váhom 292, 925 55 Vinohrady nad Váhom, or at an authorized service centre. When exercising other rights arising from the seller's liability for defects (i.e. the right to exchange the item, the right to withdraw from the purchase contract and the right to a reasonable discount), the customer shall bring the claimed goods, including the invoice (in the case of another form of tax document) to the seller's registered office. The Customer and the Seller may also agree on a different method of delivery of the goods. If the customer wishes to process the complaint or return the goods in another way, it is necessary to contact the seller in advance by e-mail at objednavky@b2b.bdshop.sk.

If the claimed defect was caused by the customer, in particular by damage to the product, improper use or improper handling, the customer is obliged to reimburse the seller for all costs associated with the handling of the claim. The Seller is not liable for defects caused by mechanical damage to the product, operation of the product in unsuitable conditions (chemically aggressive, dusty, humid environment, in a strong magnetic field ...), interference with the product by a person other than an authorized person (authorized service), or caused by a natural disaster or incorrect power supply voltage;

In the event that the customer is not satisfied with the manner in which the Seller has handled his/her complaint or believes that the Seller has violated his/her rights, the customer has the right to contact the Seller with a request for redress. If the Seller responds to the Customer's request under the previous sentence in a negative manner or fails to respond to such request within 30 days from the date of its dispatch by the Customer, the Customer shall have the right to file a proposal for the initiation of an alternative dispute resolution pursuant to the provisions of Section 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments and Additions to Certain Acts. The competent entity for alternative dispute resolution of consumer disputes with the Seller is the Slovak Trade Inspection or another competent authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk); the customer has the right to choose which of the above alternative dispute resolution entities to turn to. The customer may use the online dispute resolution platform available on the website http://ec.europa.eu/consumers/odr/.

Article 8

Consumer privacy&

1. 1. The Parties agree that the Customer, as a natural person, shall notify the Seller of his/her name and surname, permanent residential address, including postal code, telephone number and email address;
2. 2. The Customer declares that he/she provides the Seller with his/her personal data in the scope specified in paragraph 8.1 voluntarily, for the purpose of fulfilling the obligations arising from the Purchase Agreement and enabling the communication of the Parties pursuant to paragraph 8.4. The provision of consent to the processing of personal data is necessary for the conclusion of the purchase contract.
3. 3. The Customer declares that he/she gives the Seller consent to the processing of personal data (hereinafter referred to as "consent") in manual and automated form in the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as "GDPR") and Act no. 18/2018 Coll. on protection of personal data in current version (hereinafter referred to as "Act").
4. 4. The purpose of processing personal data is mainly to ensure pre-contractual relations, identification of the customer, order confirmation (by phone or email), issuing of the tax document, delivery of goods, registration on www.b2b.bdshop.sk and ensuring any claims of the customer. The Seller undertakes to process the Customer's personal data exclusively for these purposes.
5. 5. The Seller undertakes to treat the Customer's personal data in accordance with the Act.
6. 6. The Seller declares that it will collect personal data exclusively for the purposes set out in paragraph 8.4, that it will not disclose such data to third parties, both within the Slovak Republic and abroad, without the express consent of the Customer, and that it will use such data exclusively in a manner consistent with the purpose for which it was collected.
7. 7. The customer has the right to withdraw the consent given at any time in writing. The withdrawal of consent shall be effective on the date of its delivery to the Seller by ordinary post to the Seller's address or to the email address info@b2b.bdshop.sk. The Seller shall ensure the deletion of personal data after receipt of the withdrawal of consent without undue delay, no later than 30 days.
8. 8. The Seller shall ensure the deletion of the Customer's personal data after the purpose of processing the personal data has been fulfilled.
9. 9. The customer has the right to access personal data and information about:
   1. the purpose of the processing of personal data,
   2. the category of personal data processed,
   3. the identification of the recipient or the category of recipient to whom the personal data have been or are to be disclosed, in particular the recipient in a third country or an international organisation, if applicable,
   4. the period of retention of the personal data; if this is not possible, information on the criteria for determining it,
   the right to request from the controller the rectification, erasure or restriction of the processing of personal data relating to the data subject, or the right to object to the processing of personal data
   6. the right to bring an action pursuant to § 100
   7. the source of the personal data if the personal data were not obtained from the data subject
   the existence of automated individual decision-making, including profiling pursuant to § 28(1) and (4); in these cases, the controller shall provide the data subject with information, in particular on the procedure used as well as on the significance and foreseeable consequences of such processing of personal data for the data subject
10. 10. The Seller undertakes to provide the Customer with the personal data it processes. For repeated provision of personal data requested by the Customer, the Seller may charge a reasonable fee corresponding to the administrative costs. The Seller is obliged to provide the personal data to the Customer in the manner requested by the Customer.
11. 11. The customer shall have the right, within the meaning of §22 of the Act, to correct incorrect personal data concerning him  and the right to complete incomplete personal data, without undue delay.
12. 12. The customer has the right, within the meaning of §23 of the Act, to have personal data concerning him deleted. The Seller is obliged in terms of the above provision of the Act to delete the personal data without undue delay if:

1. personal data is no longer necessary for the purpose for which it was collected or otherwise processed,
2. the customer withdraws consent pursuant to section 13(1)(a) or 16(2)(a) of the Act on the basis of which the processing of personal data is carried out and there is no other legal basis for the processing of personal data,
3. the customer objects to the processing of personal data pursuant to Section 27(1) of the Act and no legitimate grounds for processing personal data prevail or the customer objects to the processing of personal data pursuant to Section 27(2) of the Act,
4. the personal data is processed unlawfully,
5. the reason for erasure is the fulfilment of an obligation under this Act, a special regulation or an international treaty by which the Slovak Republic is bound,
6. the personal data were collected in connection with the offer of information society services pursuant to Section 15(1) of the Act

1. 13. The customer has the right to restrict the processing of personal data within the meaning of section 24 of the Act if:

1. customer objects to accuracy of personal data
2. processing of personal data is unlawful
3. the seller no longer needs the personal data for the purpose of processing the personal data, but the customer needs it to pursue a legal claim
4. the customer objects to the processing of personal data pursuant to Section 27(1) of the Act, pending verification that the legitimate grounds on the part of the controller outweigh the legitimate grounds of the data subject

1. 14. If the processing of personal data has been restricted pursuant to paragraph 8.13, in addition to storage, the seller may only process personal data with the consent of the customer or for the purpose of exercising a legal claim, for the protection of persons or for reasons of public interest.
2. 15. A customer whose processing of personal data is restricted under paragraph 8.13 shall be informed by the seller before the restriction on processing of personal data is lifted.
3. 16. The Seller undertakes to notify the Customer of the rectification of personal data, the erasure of personal data or the restriction of the processing of personal data made pursuant to section 22, section 23(1) or section 24 of the Act, unless this proves impossible or requires disproportionate effort.
4. 17. The customer has the right, within the meaning of §26 of the Act, to obtain personal data concerning him/her which he/she has provided to the controller in a structured, commonly used and machine-readable format and has the right to transfer such personal data to another controller, if technically feasible and if the personal data are processed pursuant to §13 para. 1(a), § 16(2)(a) or § 13(1)(b) of the Act and the processing of personal data is carried out by automated means. This right may be exercised only if it does not have adverse effects on the rights of other persons;
5. 18. The customer has the right, within the meaning of §27 of the Act, to object to the processing of personal data on grounds relating to his/her particular situation carried out pursuant to §13(1)(e) or (f) of the Act, including profiling based on these provisions. The Seller shall not further process personal data unless it demonstrates compelling legitimate interests for the processing of personal data which override the rights or interests of the data subject or grounds for exercising a legal claim;
6. 19. The customer has the right to object to the processing of personal data concerning him/her for the purpose of direct marketing, including profiling to the extent that it is related to direct marketing. If the customer objects to the processing of personal data for the purpose of direct marketing, the controller may not further process the personal data for the purpose of direct marketing;
7. 20. The customer has the right, within the meaning of §28 of the Act, not to be subject to a decision which is based solely on automated processing of personal data, including profiling, and which has legal effects concerning him or her or similarly significantly affects him or her. This right cannot be exercised if the decision is necessary for the conclusion of a contract or the performance of a contract between the customer and the seller, is made on the basis of a special regulation or an international treaty to which the Slovak Republic is bound and which also provides for appropriate measures guaranteeing the protection of the customer's rights and legitimate interests, or is based on the customer's explicit consent. In these cases, the seller is obliged to take appropriate measures to protect the rights and legitimate interests of the customer, in particular the right to have the decision verified in a non-automated manner by the seller, the right to express his/her opinion and the right to challenge the decision;
8. 21. The Seller undertakes to take appropriate measures and to provide the Customer with the information pursuant to Sections 19 and 20 and the notices pursuant to Sections 21 to 28 and 41 of the Act concerning the processing of his/her personal data in a concise, transparent, comprehensible and easily accessible form, clearly worded, in particular for information specifically addressed to a child. The seller undertakes to provide the information in the same form as the request. If the customer so requests, the information shall also be provided orally by the seller, provided that the customer provides proof of identity;
9. 22. The Seller undertakes to provide the Customer with assistance in exercising his rights under the Act. The Seller also undertakes to provide the Customer with the information requested within one month of receipt of the request.
10. 23. The Seller declares that it will provide the information and make the relevant arrangements free of charge. However, if the customer's request is manifestly unfounded or unreasonable, in particular because of its repetitive nature, the seller may charge a reasonable fee to reflect the administrative costs of providing the information or a reasonable fee to reflect the administrative costs of notification or a reasonable fee to reflect the administrative costs of taking the requested action, or refuse to act on the request;
11. 24. In the event of a restriction of the customer's rights within the meaning of §30 of the Act, the seller undertakes to inform the customer of this fact without delay.
12. 25. If the customer suspects that his/her personal data is being processed unlawfully, or considers that he/she is directly affected in his/her rights provided for by the Act, he/she has the right to file a petition for initiation of proceedings for protection of personal data with the Office for Personal Data Protection of the Slovak Republic within the meaning of §100 of the Act.
13. 26. If the customer lacks full legal capacity, his rights may be exercised by his legal representative.
14. 27. If the customer is deceased, his rights within the meaning of the law may be exercised by his close person.
15. 28. The Seller declares that, in accordance with the Law, it processes the Customer's personal data for the purposes set out in paragraph 8.4 of these Terms and Conditions through the following intermediaries:
    Packeta Slovakia s. r. o., Kopčianska 3338/82A, 851 01 Bratislava, Slovak Republic, Registration number: 48 136 999<<>

8.29. By agreeing to these Terms and Conditions, the Customer grants the Seller the right to provide the minimum necessary personal data (name and surname, address, telephone, e-mail) to third parties for the purpose of the proper performance of the contract concluded between the Customer and the Seller, whereby the range of such third parties, according to the nature of the agreed terms and conditions, includes any one or more of the following entities: carrier, supplier, installment company, Internet browser, or other third party whose cooperation is necessary for the proper performance of the contract;

Consent to the processing of personal data:

As a customer, I hereby grant my consent in the sense of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and Act no. 18/2018 Coll. on protection of personal data in current version with the processing of my personal data in the scope of paragraph 8.1 and for the purposes specified in paragraph 8.4 of these conditions by BLACK DRAGON DISTRIBUTION S.R.O., Krčméryho 16, 811 04 Bratislava, ID No.: 48 294 373.

As a customer, I am aware that I am entitled to withdraw the above consent in writing at any time.

As a customer, I declare that I have been informed, in accordance with the Law, about the conditions of processing of personal data by the seller, which are published on the website www.b2b.bdshop.sk.

Article 9

Reservation of rights to changes and copyright

9.1 We continuously strive to improve our product offering to always stay on top of current technological developments. However, this may mean that the configuration and equipment of the instruments shown may change. We are not liable for any factual errors and mistakes. 
Due to individual settings on the display devices, the colours of the image may differ from the actual colours of the products;