Business terms

for sales contracts concluded at a distance

through the e-shop www.bdshop.sk (wording as of February 1, 2024) 

Article 1

General provisions

These terms and conditions apply to the purchase of goods via the e-shop www.bdshop.sk. The purchase of goods in accordance with the terms and conditions may be carried out by natural and legal persons, exclusively as end users of the purchased products (hereinafter referred to as the "customer"), with the understanding that the customer agrees that the purchase contracts concluded in this way will be governed by these terms and conditions, the provisions of the complaints procedure , other conditions listed on the page www.bdshop.sk and relevant legal regulations. The purchase of goods for the purpose of their further sale is possible only on the basis of a special agreement with the seller.

The seller means the company BLACK DRAGON DISTRIBUTION S.R.O., with registered office: Krčméryho 16, 811 04 Bratislava, ID: 48 294 373 (hereinafter referred to as the "seller" ).

Article 2

Ordering procedure

The customer can order any goods through the e-shop www.bdshop.sk where the "ADD TO BASKET" button is located.

After pressing the "ADD TO CART" button, the ordered goods are automatically added to the shopping cart, which is available for viewing at any time. The creation of an order is conditional on registration at www.bdshop.sk, during which the customer is obliged to fill in the data required by the system. If the customer states his ID number during registration, he appears and purchases as an entrepreneur, not a consumer, and the relevant provisions of the Commercial Code apply to him. These data will be used for the purpose of creating the order and subsequent purchase contract. If the customer gives their consent to be informed about news and special offers during registration, the selling company can use the customer's registration data for marketing activities related to the seller's activities. After registration, each customer will be assigned a login name and password to log in to the online store www.bdshop.sk. Under this account, the customer can create an order, claim individual discounts and other benefits for each customer who is entitled to them. The customer should write down the login details and keep them for future purchases. For each subsequent purchase, simply log in using your login details. At the same time, it is in the interest of every customer to protect his login data, as providing them to another person may mean that he appears on www.bdshop.sk under on behalf of the relevant customer, which may cause damage to the customer. The seller is not responsible for damage caused in this way.

By sending the order, the customer confirms that he/she has been informed by the seller about the characteristics of the goods, about its price and other costs, as well as about the fact that he is obliged to pay this specific amount of the price to the seller and that he has chosen a satisfactory method of payment of the price from the options offered by the seller. After the order is created, the order will be registered in the seller's electronic system, which the customer will be informed about by an e-mail notification of order acceptance. Upon delivery of the confirmation of receipt of the order to the buyer, the contract for the purchase of goods is considered concluded, the subject of which is the delivery of the goods specified in the order at the price indicated there, and all this under the conditions specified on the page www.bdshop.sk, in these terms and conditions and in the complaints procedure.

E-shop www.bdshop.sk enables customers to access information about the status of their orders (registration, acceptance, payment, dispatch...) after authorization with their login data.

By sending the order, the customer confirms that he has read these terms and conditions and agrees with them in their entirety. The seller reserves the right to change these terms and conditions without prior notice. The obligation to notify in writing of changes to business conditions is fulfilled by placing them on the website www.bdshop.sk. These terms and conditions are valid from 1 July 2023 and fully replace the previous terms and conditions. 

Article 3

Payment terms

All prices of goods are listed including VAT. In the case of an order with advance payment, the customer has the option of paying by card through the Global Payments payment gateway. Another option is manual payment of the required amount by bank transfer or direct deposit in VÚB Bank. If the form of payment by cash on delivery was selected, the order must be paid to the delivery person upon collection of the goods. The maximum cash on delivery amount is EUR 500 including VAT.

Article 4

Delivery conditions and costs for delivery of goods

The seller undertakes to deliver the ordered goods to the customer no later than 7 working days from the payment of the order or its acceptance by the seller, if the selected payment is cash on delivery. If the seller does not have the goods physically in his warehouse (about which he will inform the customer) and orders them from the supplier based on the customer's order, he undertakes to deliver the goods to the customer no later than 10 weeks from the payment of the advance invoice. The approximate delivery time is indicated for each product at www.bdshop.sk.

Payment means the moment when the payment is credited to the seller's account. If the above-mentioned delivery time cannot be met for technical reasons, the seller undertakes to inform the customer immediately, and if there is no agreement between the seller and the customer on the delivery of the goods in a replacement period, on the provision of other goods of the same quality and price, or on another replacement performance, the seller undertakes to return to the customer the price paid for the goods or advance within 15 days, in the same way as was used when paying for goods, unless the seller and customer agree otherwise. In practice, the goods are usually delivered within two working days, or goods marked on www.bdshop.sk with the text "Delivery within 14 days", within 14 days after crediting the payment to the seller's account or in the case of cash on delivery after confirming the order.

The seller undertakes to deliver the goods to the customer at the address specified by the customer in the order as the place of delivery. If the order amount is less than €60, the goods will be shipped at the customer's expense (a flat rate of €6 for the entire order). If the order amount is at least €60, BLACK DRAGON DISTRIBUTION S.R.O. delivers the goods to the customer at its own expense (as part of delivery throughout the Slovak Republic). However, if the customer does not pick up the shipment due to absence or for another reason about which he did not inform the seller in advance, his right to free delivery of the goods will cease and any repeated delivery will be carried out at his expense.

If the customer chooses personal collection as the method of transport, this will only be possible if the ordered goods are physically present in the store. In case of its unavailability, an alternative procedure will be agreed with the customer.

Article 5

Order cancellation

The provisions of this article 5 do not affect the right of the customer who at www.bdshop.sk buys as a consumer, to withdraw from a contract concluded at a distance in accordance with the relevant legal regulations, as stated in Article 6 of these terms and conditions.

Cancellation of the order by the seller

The seller reserves the right to cancel the order, or part of it, if it is not possible for technical reasons to deliver the goods within the required period or under the terms of the order, for example, if the goods are no longer manufactured or delivered or the price charged by the supplier of the goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the customer in order to agree on the next procedure. In the event that the customer has already paid the price from the order (advance invoice) or a part of it and there is no agreement between the seller and the customer on the provision of other goods of the same quality and price or on other alternative performance, the seller undertakes to return the customer within 15 days to his account or address price paid for goods or advance payment.

Article 6

Instructions on the customer's right to withdraw from the contract (applies only to purchases via www.bdshop.sk  to a customer who is considered a consumer)

The customer, who acts as a consumer in relation to the seller, has the right to withdraw from the contract without giving a reason within 14 days from the day of receipt of the goods, while this period is considered to be preserved if the notification withdrawal from the contract was sent to the seller no later than the last day of the deadline. The goods are considered to be taken over by the customer at the moment when the customer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if:

a) the goods ordered by the customer in one order are delivered separately, at the moment of acceptance of the last delivered goods,

b) delivers goods consisting of several parts or pieces, at the moment of acceptance of the last part or last piece,

c) supplies the goods repeatedly during the defined period, at the time of acceptance of the delivered goods.

The customer exercises his right to withdraw from the contract in writing at the address of the seller's registered office listed above or by e-mail at the address objednavky@bdshop .sk. The customer is entitled to withdraw from the contract using the form that forms attachment no. 1 of these terms and conditions. In the event that the customer exercises his right to withdraw from the contract, he returns the goods to the seller, personally, or by sending them to the address of the seller's registered office listed above or in another way agreed in advance with the seller, no later than 7 days from the day on which his right to withdraw from applied the contract. The goods must not show signs of use and must be sent to the seller together with the original proof of purchase, complete accessories, documentation, packaging, etc. Within the withdrawal period, the customer has the right to unpack the goods and inspect them in a similar way as is usual when buying in a traditional brick-and-mortar store, i.e. does not have the right to start using the goods and return them to the seller after a few days. If the goods show signs of damage or use, or the goods are not complete, the seller reserves the right not to accept the return of such goods.

When withdrawing from the contract, the customer bears the costs of returning the goods to the seller.

The seller undertakes without undue delay, at the latest  within 14 days from the date of return of the goods, to return to the customer all payments received from him on the basis of the contract or in connection with it, and in the same way as was used by the customer when paying for the goods, unless the customer and the seller agree otherwise. Regardless of the above, the seller is not obliged to refund the price and other costs to the customer before the goods are delivered to him.

The customer is not entitled to withdraw from the contract, the subject of which is the sale of goods enclosed in a protective packaging, which is not suitable for return due to health protection or hygiene reasons and whose protective packaging has been delivery broken.

Article 7

Complaint conditions

The customer is obliged to visually inspect the goods immediately upon and after receipt. The customer is entitled not to accept the goods if there is visible mechanical damage on it or on its packaging, obviously caused by transport or if the goods are incomplete. In such a case, the customer is obliged to write a damage/complaint report with the relevant driver or refuse to accept the shipment. Mechanical damage to the product in intact packaging must be reported immediately after receiving the shipment and the product must not be used. Later complaints of this nature will not be accepted with regard to the carrier's complaint conditions.

In the event of a complaint, the usual complaint procedure specified in the complaint procedure for the seller's customers applies. The customer can exercise the right to repair defective goods at the seller by sending the product to the address: DCL Logistics, Vinohrady nad Váhom 292, 925 55 Vinohrady nad Váhom, or at an authorized service center. When exercising other rights resulting from the seller's liability for defects (i.e. the right to exchange the item, the right to withdraw from the purchase contract and the right to an adequate discount), the customer will bring the claimed goods, including the invoice (or other form of tax document) to the seller's headquarters. The customer and the seller can also agree on another method of handing over the goods. If the customer is interested in processing a complaint or returning goods in another form, it is essential that he contact the seller in advance by e-mail at the address objednavky@bdshop.sk.< /p>

In the event that the claimed defect was caused by the customer, in particular by damage to the product, inappropriate use or inappropriate handling, the customer is obliged to compensate the seller for all costs associated with handling the complaint. The seller is not responsible for defects caused by mechanical damage to the product, operating the product in inappropriate conditions (chemically aggressive, dusty, humid environment, in a strong magnetic field...), intervention in the product by someone other than an authorized person (authorized service), or which were caused by natural disaster or incorrect supply voltage.

If the customer is not satisfied with the way in which the seller handled his complaint or believes that the seller has violated his rights, the customer has the right to contact the seller with a request for rectification . If the seller responds negatively to the customer's request in accordance with the previous sentence or does not respond to such a request within 30 days from the date of sending it to the customer, the customer has the right to submit a proposal to initiate an alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws. The competent entity for the alternative resolution of consumer disputes with the seller is the Slovak Trade Inspection or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available on the page http://www.mhsr.sk); the customer has the right to choose which of the listed alternative dispute resolution entities to turn to. The customer can use the online dispute resolution platform available at http:/ /ec.europa.eu/consumers/odr/.

Article 8

Protection of consumer personal data 

1. 1. The contracting parties have agreed that the customer, as a natural person, will notify the seller of his name and surname, address of permanent residence including zip code, telephone number and e-mail address.
2. 2. The customer declares that he provides the seller with his personal data to the extent specified in par. 8.1 voluntarily, for the purpose of fulfilling the obligations arising from the purchase contract and enabling communication between the contracting parties pursuant to para. 8.4. The customer declares that the personal data provided are complete and true. Giving consent to the processing of personal data is necessary for concluding a purchase contract.
3. 3. The customer declares that he gives the seller consent to the processing of personal data (hereinafter referred to as "consent") in both manual and automated form within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and on the free movement of such of data (hereinafter referred to as "GDPR") and Act no. 18/2018 Z. z. on the protection of personal data in the current wording (hereinafter referred to as "the Act").
4. 4. The purpose of processing personal data is mainly to ensure pre-contractual relations, customer identification, order confirmation (by phone or email), issuing a tax document, delivery of goods, registration at www. bdshop.sk and securing potential customer claims. The seller undertakes to process the customer's personal data exclusively for these purposes.
5. 5. The seller undertakes to handle the customer's personal data in accordance with the Law.
6. 6. The seller declares that he will obtain personal data exclusively for the purposes specified in section 8.4, that he will not provide these data to third parties either within the Slovak Republic or abroad without the express consent of the customer, and that he will use them exclusively in a manner that corresponds the purpose for which they were collected.
7. 7. The customer has the right to revoke the consent given in writing at any time. The withdrawal of consent is effective on the day it is delivered to the Seller by regular mail to the seller's address or to the email address info@bdshop.sk. The seller will ensure the deletion of personal data after receiving the withdrawal of consent without undue delay, no later than 30 days.
8. 8. After fulfilling the purpose of processing personal data, the seller will ensure the deletion of the customer's personal data.
9. 9. In the sense of §21 of the Act, the customer has the right to access personal data and information about:
   1. purposes of personal data processing,
   2. category of processed personal data,
   3. the identification of the recipient or the category of recipient to whom the personal data have been or are to be provided, in particular the recipient in a third country or an international organization, if possible,
   4. period of storage of personal data; if this is not possible, information on the criteria for its determination,
   5. the right to request from the operator the correction of personal data concerning the person concerned, their deletion or restriction of their processing, or the right to object to the processing of personal data
   6. the right to file a motion to initiate proceedings under § 100
   7. sources of personal data, if the personal data were not obtained from the data subject
   8. the existence of automated individual decision-making, including profiling according to § 28 par. 1 and 4; in these cases, the operator will provide the data subject with information, in particular, about the procedure used, as well as the meaning and expected consequences of such processing of personal data for the data subject
   • 10. The seller undertakes to provide the customer with his personal data, which he processes. For the repeated provision of personal data requested by the customer, the seller may charge a reasonable fee corresponding to administrative costs. The seller is obliged to provide personal data to the customer in a manner according to his request.
   • 11. In the sense of §22 of the Act, the customer has the right to correct incorrect personal data that he concern the right to supplement incomplete personal data without undue delay.
   • 12. In the sense of §23 of the Act, the customer has the right to delete personal data concerning him. The seller is obliged, in the sense of the aforementioned provision of the Act, to delete personal data without undue delay if:
   • 1. personal data are no longer necessary for the purpose for which they were obtained or otherwise processed,
     2. the customer withdraws consent according to § 13 par. 1 letter a) or § 16 par. 2 letters a) The law on the basis of which the processing of personal data is carried out, and there is no other legal basis for the processing of personal data,
     3. the customer objects to the processing of personal data according to § 27 par. 1 of the Act and there are no valid reasons for the processing of personal data or the customer objects to the processing of personal data according to § 27 par. 2 of the Act,
     4. personal data is processed illegally,
     5. the reason for deletion is the fulfillment of an obligation under this law, a special regulation or an international treaty to which the Slovak Republic is bound,
     6. the personal data were obtained in connection with the offer of information society services according to § 15 par. 1 of the Act
   • 1. 13. In the sense of §24 of the Act, the customer has the right to limit the processing of personal data if:
   • 1. the customer objects to the correctness of the personal data
     2. the processing of personal data is illegal
     3. the seller no longer needs personal data for the purpose of processing personal data, but the customer needs them to assert a legal claim
     4. the customer objects to the processing of personal data according to § 27 par. 1 of the Act, until it is verified whether the legitimate reasons on the part of the operator prevail over the legitimate reasons of the person concerned
   • 1. 14. If the processing of personal data has been limited according to section 8.13, in addition to storage, the seller may process personal data only with the customer's consent or for the purpose of asserting a legal claim, for the protection of persons or for reasons of public interest.
     2. 15. The seller is obliged to inform the customer whose processing of personal data is restricted according to section 8.13 before the restriction of personal data processing is cancelled.
     3. 16. The seller undertakes to notify the customer of correction of personal data, erasure of personal data or restriction of processing of personal data carried out in accordance with § 22, § 23 par. 1 or § 24 of the Act, if it does not prove to be impossible or does not require disproportionate effort.
     4. 17. In the sense of §26 of the Act, the customer has the right to obtain personal data concerning him and which he has provided to the operator in a structured, commonly used and machine-readable format and has the right to transfer this personal data to another operator if it is technically possible and if personal data are processed in accordance with § 13 par. 1 letter a), § 16 par. 2 letters a) or § 13 par. 1 letter b) Law and processing of personal data is carried out by automated means. This right can only be exercised if it does not have adverse consequences on the rights of other persons.
     5. 18. The customer has the right within the meaning of §27 of the Act to object to the processing of personal data for reasons related to his specific situation carried out pursuant to §13 par. 1 letter e) or letter f) The Act, including profiling based on these provisions. The seller may not continue to process personal data if he does not demonstrate necessary legitimate interests in processing personal data that outweigh the rights or interests of the person concerned, or grounds for asserting a legal claim.
     6. 19. The customer has the right to object to the processing of personal data concerning him for the purpose of direct marketing, including profiling to the extent that it is related to direct marketing. If the customer objects to the processing of personal data for the purpose of direct marketing, the operator may not further process personal data for the purpose of direct marketing.
     7. 20. Within the meaning of §28 of the Act, the customer has the right not to be subject to a decision that is based exclusively on the automated processing of personal data, including profiling, and which has legal effects that concern him or similarly significantly affect him. This right cannot be exercised if the decision is necessary for the conclusion of the contract or the performance of the contract between the customer and the seller, is made on the basis of a special regulation or an international agreement to which the Slovak Republic is bound, and which also provide for appropriate measures guaranteeing protection rights and legitimate interests of the customer, or based on the express consent of the customer. In these cases, the seller is obliged to take appropriate measures to protect the rights and legitimate interests of the customer, in particular the right to verify the decision in a non-automated way by the seller, the right to express his opinion and the right to challenge the decision.
     8. 21. The seller undertakes to take appropriate measures and provide the customer with information pursuant to § 19 and 20 and notices pursuant to § 21 to 28 and 41 of the Act, which relate to the processing of his personal data, in a concise, transparent, understandable and easily accessible form, formulated clearly, and this is especially the case with information intended specifically for children. The seller undertakes to provide the information in the same form in which the request was submitted. If the customer requests it, the seller will also provide the information verbally, if the customer proves his identity.
     9. 22. The seller undertakes to provide cooperation to the customer in exercising his rights arising from the Act. At the same time, the seller undertakes to provide the customer with the requested information within one month from the delivery of the request.
     10. 23. The seller declares that he will provide the information and perform the relevant measures free of charge. However, if the customer's request is clearly unfounded or unreasonable, especially due to its recurring nature, the seller may demand a reasonable fee taking into account the administrative costs of providing information or a reasonable fee taking into account the administrative costs of notification or a reasonable fee taking into account the administrative costs of carrying out the requested action, or refuse to act on upon request.
     11. 24. In the event that the customer's rights are restricted within the meaning of §30 of the Act, the seller undertakes to inform the customer of this fact without delay.
     12. 25. If the customer suspects that his personal data is being processed illegally, or He considers that Priamo is affected by his lawyer's lawyer, he has the right to do so in Section 100 of the Act a proposal to the beginning of the Personal Data Protection of Personal Data Protection of the Slovak Republic.
     13. 26. And the customer does not have a right of action in full extent, his rights can exercise his legal representative.
     14. 27. AK Customer Zomrel, his rights in the law of the law can apply his close person.
     15. 28. The forecast states that in Súlade SO the legislation the personal data of the customer on the purposes specified in the cut -out 8.4 of this condition of this pre -Menok pricing of these slims:
         Packeta Slovakia s. year o.

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     8.29. The customer expressing the SUHOTO with a team of commercial conditional conditioning is a priority to give the unavoidable minimum of his personal data (Meno and Priezko, Address, Telefon, E-mail) to the Parties for the purpose Podmienek is the following subjects: Prevention, supply, repayment shit, internet prevalem, for example, the trETIA party, which is Unevenly the full fulfillment of the units.

     18/2018 Z. z. Overall, the protection of personal data in the course of the ODS to work with the work of the personal data to the extent of the ODS. 8.1 and for the purposes listed in Spring 8.4 of these Podmienek Society Black Dragon Distribution s.r.o., SO: Krčéry 16, 811 04 Bratislava, IČO: 48 294 373.

     AKO Customer SOM you know that the Osšie mentioned Som Local Authorized Kedykoľvek writes.

     AKO Customer We will recall that SOM Bol in Súlade SO legally informed about the conditional of the personal data of the personal data of the person, which is well-known on the Internet page www.bdshop.sk .

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     article 9

     reimburse the rights to change and copyright

     
     9.1 We do not try to improve the product of the product. However, this means that the configurations and equipped with the shifted machine can change. We do not lure for any factual errors and errors. & Nbsp;